Carbon Reporting Solution for a UK Hygiene & Cleaning Supplies SME

​Client Background

 

Hayes Hygiene is a leading UK provider of cleaning and hygiene products and services, supplying a wide range of business customers nationwide. As sustainability expectations increased across their client base, Hayes Hygiene recognised the need to provide clear, credible information on the environmental impact of the products their customers purchase.In particular, clients were increasingly requesting carbon footprint data to support their own sustainability reporting, procurement decisions, and ESG commitments.

 

The Challenge

 

As Hayes Hygiene continued to grow, it faced increasing pressure to deliver transparent, accurate, and client-specific carbon footprint information.

 

Key challenges included:

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• Responding to growing customer demand for carbon data

• Ensuring calculations were consistent, traceable, and audit-ready

• Creating a solution that could scale across product ranges and clients

• Presenting complex sustainability data in a way that was clear and actionable, without overwhelming customers with technical detail.

 

Hayes Hygiene needed a carbon reporting solution that balanced technical robustness with client usability.

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Our Approach

 

AORA Solutions partnered with Hayes Hygiene to design and implement a robust, scalable carbon reporting process tailored to a UK SME operating in the hygiene and cleaning supplies sector.

 

1. Defining Scope and Boundaries

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We began by defining the scope and boundaries of the carbon footprint calculations, including:

 

• Which emissions sources would be included

• Which elements would be excluded

• Methodological assumptions and limitations

• This ensured transparency, consistency, and alignment with recognised carbon accounting principles​

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2. Data Sourcing and Traceability

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To support credibility and audit readiness, we implemented vetted global carbon emission datasets within the reporting process.

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This enabled:

• Consistent and repeatable calculations

• Full traceability of emission factors

• A methodology that could stand up to client scrutiny and external review ​

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3. Stakeholder Collaboration and Broader Sustainability Data

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We worked closely with Hayes Hygiene’s internal teams and external partners to collect and validate sustainability data across multiple dimensions, including:

 

• Sustainable product credentials

• Geographical sourcing

• Product packaging

• Environmental impact beyond carbon

 

This collaborative approach ensured the reporting went beyond carbon footprint alone, providing a more holistic sustainability view for clients.

 

4. Process and Reporting Development AORA Solutions then designed a repeatable workflow to: 

 

• Compile product-level data

• Calculate carbon footprints consistently

• Present results in clear, client-friendly formats

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We co-developed the structure, templates, and visual design of client-facing carbon footprint reports, ensuring they were intuitive, visually clear, and easy to interpret for non-technical audiences.

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The Outcome

 

As a result of the project, Hayes Hygiene now has a scalable and robust carbon reporting capability that enables them to:

 

• Produce accurate, client-specific carbon footprint reports using traceable and verified data

• Provide transparency and build trust by clearly showing the environmental impact of customer purchases

• Offer a broader sustainability perspective, strengthening their position as a responsible procurement partner

• Support client ESG reporting and sustainability objectives

 

The solution has enhanced Hayes Hygiene’s value proposition and strengthened client relationships across their customer base.

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Ongoing Partnership

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AORA Solutions continues to work with Hayes Hygiene to further develop and scale the carbon reporting process, supporting ongoing improvements and evolving client requirements.

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Services Delivered

 

• Carbon footprint reporting methodology

• Emissions data sourcing and validation

• Sustainability data integration

• Client-facing sustainability report design

• Scalable reporting process development

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